Exerts from the ShoreTel White Paper - Demystifying Unified Communications
How IP Telephony Systems Enable Businesses To Leverage Fully The Power Of UC
As IP telephony is moving ahead with enormous momentum, most users are still waiting for full convergence and voice-enabled applications. Increased network efficiencies have been the primary benefit of IP telephony to date as enterprises struggle with infrastructure and organizational issues. These first-generation benefits have been considerable, but the focus is now shifting to converged applications, with the initial spotlight on unified communications (UC).