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What is Unified Communications

[fa icon="calendar'] 4/9/2016 / by Mark Nelson posted in Business Telephone Systems

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Exerts from the ShoreTel White Paper - Demystifying Unified Communications

How IP Telephony Systems Enable Businesses To Leverage Fully The Power Of UC

 

UNIFIED COMMUNICATIONS

As IP telephony is moving ahead with enormous momentum, most users are still waiting for full convergence and voice-enabled applications. Increased network efficiencies have been the primary benefit of IP telephony to date as enterprises struggle with infrastructure and organizational issues. These first-generation benefits have been considerable, but the focus is now shifting to converged applications, with the initial spotlight on unified communications (UC).

25 Business Phone System Features Your Business Can’t Afford To Do Without

[fa icon="calendar'] 4/9/2016 / by Mark Nelson posted in Business Telephone Systems

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What you Need to Cut Costs, Satisfy Your Customers and Expand Your Business

When it comes to deciding which business phone system features you absolutely, positively, must have these days, there’s good news and bad news.

Bad news: Your customers probably won’t tolerate outdated technology for long

Unify OpenScape Business Instant Messaging (Chat)

[fa icon="calendar'] 30/7/2016 / by Sally Morgan posted in Latest News, Business Telephone Systems

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The OpenScape Business myPortal client has a great deal of features to benefit users whilst on a call, for finding historical call information and scheduling future calls. One of the aspects that is often overlooked is the Instant Messaging feature. Many Unified Communications offerings don’t support Instant Messaging or require an additional server.

With OpenScape Business, it’s all part of the UC Suite of applications:

OpenScape Business IP35G & IP55G IP Handsets with Gigabit & HD Voice

[fa icon="calendar'] 30/7/2016 / by Sally Morgan posted in Business Telephone Systems

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Vibrant communication at the desktop with user-friendly, multifunctional and economical IP telephones.

The IP 55G and IP 35G handsets are the latest offering from Unify for the OpenScape Business system. Available as both HFA and SIP variants, these handsets are all you need to keep a wide variety of different types of users happy.

Unify IP 55G Handset

5 signs it's time to upgrade your phone system

[fa icon="calendar'] 23/7/2016 / by Sally Morgan posted in Business Telephone Systems

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With technology changing at a rapid pace, it’s hard to know when exactly is the right time to move on and upgrade your business telephone system. Whereas companies used to hang on to their old telephone systems for over a decade, this is no longer the case. With software and licencing taking over from physical hardware and cables, it’s now easy to expand and grow your business with great features which ten years ago, you could only dream of.

 

If you’re still hanging on to that old PBX, perhaps now is the time to move on. Here are 5 signs your business is ready…

ShoreTel Connect receives 2016 Product of the Year Award

[fa icon="calendar'] 5/5/2016 / by Sally Morgan posted in Business Telephone Systems

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The ShoreTel Connect Unified Communications solution has received the 2016 UC product of the year award, as named by TMC. TMC (Technology Marketing Corporation) were founded in 1972 and are the world’s leading business-to business and integrated marketing media company. They help global buyers make business decisions when it comes to communications and technology. So they know their stuff!

8x8 Scoop the Magic Quadrant Leader Title for the 4th Year in a Row!

[fa icon="calendar'] 21/3/2016 / by Sally Morgan posted in Business Telephone Systems, Cloud Communications

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It’s recently been announced that 8x8 are a Gartner Magic Quadrant Leader, for the fourth year in a row. This was a comparison of 20 UCaaS providers (Unified Communication as a Service).

 If you'd like to know more about UCaaS, read our blog post.What does this mean, and what makes 8x8 so special?

Gartner are a US based firm, founded in 1979. They are the world’s leading research and advisory company when it comes to information technology.  They help their clients to make informed decisions about their IT needs.

Introduction to Unified Communications - the Unify Way!

[fa icon="calendar'] 22/7/2015 / by Mark Nelson posted in Business Telephone Systems

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IP Telephony Pedigree

Unify are really good at making IP Phone systems - and they've been doing it since 2003 - which was 4 years before the Apple iPhone was launched.

The Unify OpenScape Business phone system is such an awesome piece of technology - specifically designed for the small and medium sized business, scaling from 8 to 500 users. Not only does it combine digital, IP and analogue connectivity it also delivers the market leading Unified Communications suite specifically designed and tailored for the SME business user.

The system is cutting edge - but it has not forgotten the traditional stalworts like DECT cordless phones, analogue handsets and paging.

Hosted Phone System vs On-Premise Phone System – Which Way to Go?.

[fa icon="calendar'] 2/6/2015 / by Mark Nelson posted in Business Telephone Systems, Cloud Communications

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Which is best for your Business?

Buying a new business phone system can be a daunting task……

......one of the most crucial decisions to be made is whether a Cloud PBX or an On-Premise Solution is the way to go. There isn’t a right or wrong answer as the pros and cons for each option means that what works for Business A wouldn’t necessarily work for Business B.

It is your choice and educating yourself at the initial stage of your research will ensure your business needs are met and you get the greatest value for your investment.

Dealing with incoming calls – getting the best from your phone system

[fa icon="calendar'] 31/5/2015 / by Sally Morgan posted in Business Telephone Systems

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Whether you’re setting up a telephone system for the first time for a new business, or replacing your currentbusiness phone system, one of the things you will need to consider is how you will be dealing with incoming calls. Possibly not something you’ve thought a great deal about, but how you greet your callers can be very important, and the options are endless.

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