For over a year now, businesses everywhere have been adapting to a new way of working and using technology to make the most of what started as an unusual situation. Many organisations are now embracing this change and the time has come to think long-term about their telephony solutions. A large proportion of businesses are choosing to continue to work from home, either full or part time, and need to ensure their employees remain productive and in touch.
Microsoft Teams has been at the cutting edge of technology in the last year and has been a great way for businesses to literally feel like a “team”! However, one of the limitations has been that Microsoft Teams does not have full enterprise telephony functionality.
So, there is good news for our MiCloud Connect customers – Mitel is introducing MiCloud Connect for Microsoft Teams! This will give users the ability to stay within Teams but use the MiCloud telephony features they love, such as real-time presence, contact centre and CRM integrations.
This gives users the flexibility to work wherever they need to – be that from a desk or on the go. MiCloud Connect for Microsoft Teams will work in both desktop and mobile applications. It’s simple to set up and cost effective, with 99.99 percent reliability.
We’re certainly excited about it!